Dialler Team Leader
IT
KZN
Dialler Team Leader
- Manage and support the Dialer team in the below areas
- Dialer processes
- Automation of Dialer processes
- Escalations from all parties external and internal
- Ensure performance agreements are completed on an ongoing basis
- Manage relationships both internal and external
- New projects to be successfully setup and constant monitoring
- Always maintain good relationships to achieve targets required
- Dialer plans / forecast for all campaigns
- Validate invoices and escalate concerns regarding payments from suppliers.
- Support the business operations in the following areas
- Data penetration
- Call Routing to drive costs down
- Dialler availability (uptime)
- Data availability
- Reporting
Requirements:
- Matric + 3 years’ experience working with ViciDial or similar dialer applications eg, Real Connect, Touchstar, Genesys etc
- Database experience working with MySQL , MSSQL etc
- Experience in the following tools will be advantageous:
- Linux
- Microsoft BI tools (SSIS/ SSRS/SSAS/ PowerBI)
- Python/R
- Intermediate to expert capabilities in Excel
