Support Engineer – Durban
IT
KZN
Support Engineer
Work with other engineers, Support, Developers and Business Management in the:
- Specification, development and deployment of new company products
- Maintenance, support and monitoring of company products and infrastructure
- Running Reports and data extracts or updates
- Diagnosis of server/infrastructure faults
- Testing of company products
- Develop, update, maintain and run reports on customer and system data using various tools including MS SQL, excel, python, Visual Studio.
- Monitor infrastructure health and apply relevant company processes
- Review of infrastructure requirements
- Provide data extracts to internal departments when required
- Maintain offsite backups of data and Virtual Machines
- Deploy new applications and product updates
- Reporting of defects
- Install, configure and test computer software, networks and equipment using various hardware platforms
- Be part of the company’s Infrastructure Support team responsible for optimal performance and availability of the Company’s Hosted Server Platform.
- Write and maintain necessary documents and train other staff or customers
Skills
- Computing skills: Windows Server, Networking
- Technical skills
- Excellent Problem solving abilities
- Fault management – raising error logs, following up and re-testing.
- Pedantic nature
- An ability to work under pressure
- Must be accurate in performing daily tasks
- Be practical
- Show logical thinking
- Ability to self manage
- Very familiar with MS SQL2008 installation, maintenance, performance requirements.
- Very good understanding of how databases and database engines work.
- Running, writing and testing scripts.
- Performance management of database engine, replication and mirror technologies. database Archiving and Cleanup.
- Ability to develop test code and applets using Excel, Python, Visual Studio and other tools
